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Job Posting: Hotel Night AuditorAdvertisement
Posted on: December 31, 2024
Employer Details
Best Western Plus Norwester Hotel & Conference Centre
Job Details
- Location: Thunder Bay, ON
- Workplace Information: On-site
- Salary: $18.00 to $19.00 hourly (to be negotiated) / 37.5 to 40 hours per week
- Terms of Employment: Permanent, Full-time
- Work Schedule: Evening, Night, Weekend, Shift, Morning
- Start Date: As soon as possible
- Vacancies: 1 vacancy
- Benefits: Financial benefits, Other benefits
- Source Job Bank #: 3193741
Overview
The Best Western Plus Norwester Hotel & Conference Centre is seeking a detail-oriented and customer-focused Hotel Night Auditor to join our team in Thunder Bay, ON. This critical overnight role ensures the smooth operation of the hotel during nighttime hours, balancing accounts, assisting guests, and maintaining safety and security standards. Join a dynamic and professional team dedicated to providing exceptional hospitality.
Languages Required
- English
Education
- Secondary (high) school graduation certificate
Experience
- 2 years to less than 3 years of experience in a similar role or hospitality-related field.
Workplace Information
- This position requires on-site work. Remote work is not an option.
Work Setting
- Urban area
- Hotel, motel, resort
- Resort
Key Responsibilities
As a Hotel Night Auditor, your responsibilities will include:
Guest Services
- Register arriving guests and assign rooms, ensuring a seamless check-in experience.
- Process group arrivals and departures efficiently.
- Provide information on hotel facilities, services, and points of interest in the area.
- Assist clients/guests with special needs, ensuring their comfort and satisfaction.
- Contact customers to deliver requested wakeup calls.
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Reservations and Financial Management
- Take, cancel, and change room reservations accurately.
- Process guests’ departures, calculate charges, and receive payments promptly.
- Balance cash, complete balance sheets, cash reports, and related forms with precision.
- Maintain an inventory of vacancies, reservations, and room assignments.
Administrative and Clerical Duties
- Perform clerical duties such as faxing, filing, and photocopying as needed.
- Answer telephone calls, relay messages, and handle inquiries efficiently.
- Follow emergency and safety procedures to ensure the well-being of guests and staff.
Housekeeping and Maintenance Support
- Perform light housekeeping and cleaning duties to maintain the hotel’s cleanliness and order.
- Monitor and address any maintenance issues during the night shift.
Customer Service Excellence
- Resolve complaints and claims in a professional and timely manner.
- Provide exemplary customer service to all guests, ensuring a memorable stay.
Experience and Specialization
Computer and Technology Knowledge
- Proficiency in operating a multi-line switchboard.
- Familiarity with Central Reservation Systems (CRS).
- Knowledge of spreadsheet and internet applications.
Sales Experience
- Experience in hotel and convention services is an asset.
Additional Information
Security and Safety
- Bondable
- Criminal record check required
Transportation/Travel Information
- Own transportation required
- Valid driver’s licence
- Public transportation is not available
Work Conditions and Physical Capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Ability to work under pressure
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Personal Suitability
- Client-focused
- Dependability
- Efficient interpersonal skills
- Excellent oral and written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Benefits
Financial Benefits
- Group insurance benefits
- Life insurance
- Night shift premium
- Registered Retirement Savings Plan (RRSP)
Other Benefits
- Additional perks and benefits available
Who Can Apply to This Job?
We welcome applications from candidates who meet the following criteria:
- Canadian citizens, permanent residents, or temporary residents of Canada.
- Individuals with a valid Canadian work permit.
Important: If you are not authorized to work in Canada, please do not apply. Applications from ineligible candidates will not be considered.
How to Apply
If you are interested in this opportunity and meet the qualifications, we encourage you to apply. Please include the following details in your application:
Application Instructions
- Submit your application via email to: cpaul@bwplusnorwester.com
- Include the reference number FDADPT 12-31-24 in your application.
Screening Questions
Please answer the following questions when applying:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently a student?
- Are you legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the required certifications listed above?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?
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Application Deadline
- Job advertised until: January 14, 2025
Why Join Best Western Plus Norwester Hotel & Conference Centre?
Joining our team offers an opportunity to work in a dynamic and supportive environment in one of Thunder Bay’s premier hotels. We are committed to:
- Providing a welcoming and inclusive workplace.
- Supporting the professional growth and development of our team members.
- Offering competitive compensation and benefits packages.
- Delivering exceptional guest experiences in a fast-paced hospitality environment.
At Best Western Plus Norwester Hotel & Conference Centre, your contributions will directly impact our guests’ experiences and the success of our operations. Become part of a team that values excellence, collaboration, and innovation.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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