Front Desk Agent in Canada at West-View Motel

Job Posting: Front Desk AgentAdvertisement

Posted on: December 31, 2024
Employer Details: West-View Motel
Location: 5301 50 Avenue, Vegreville, AB, T9C 1M8
Workplace Information: On-site
Salary: $16.00 hourly / 30 to 40 hours per week
Terms of Employment: Permanent, Full-time
Start Date: As soon as possible
Vacancies: 1 vacancy
Source Job Bank #: 3193989

Overview
West-View Motel is seeking a friendly, motivated, and organized Front Desk Agent to be the welcoming face of our establishment. If you have excellent customer service skills and enjoy interacting with people, this role offers a rewarding opportunity in the hospitality industry. Training will be provided to ensure your success in the position.

Languages Required

• English

Education

• Secondary (high) school graduation certificate

Experience

• No prior experience required; training will be provided.

Workplace Information

• This role requires on-site work. Remote work is not available.

Work Setting

• Hotel, motel, or resort

Key Responsibilities

As a Front Desk Agent, you will be responsible for providing exceptional service to all guests during their stay. Your duties will include:

Guest Registration and Reservation Management

• Greet and register arriving guests and assign rooms based on their preferences and availability.
• Handle group arrivals and departures efficiently to ensure smooth transitions.
• Manage room reservations, cancellations, and modifications as per guest requests.
• Maintain an up-to-date inventory of room vacancies, reservations, and assignments.

Customer Service Excellence

• Provide detailed information about hotel facilities, services, and amenities to guests.
• Offer recommendations about local attractions, restaurants, and points of interest.
• Address guest concerns, complaints, and special requests with professionalism and empathy.
• Assist clients/guests with special needs to ensure an inclusive and comfortable stay.

Payment and Documentation

• Process check-outs by calculating charges, issuing invoices, and receiving payments.
• Prepare and maintain accurate records, including balance sheets and cash reports.
• Handle foreign currency exchange transactions for international guests.

Communication and Coordination

• Answer and relay telephone calls, messages, and guest inquiries promptly.
• Coordinate wake-up calls as requested by guests.
• Communicate effectively with housekeeping, maintenance, and other departments to meet guest needs.

Light Housekeeping

• Perform light housekeeping and cleaning duties as needed to maintain a welcoming and hygienic environment.

Additional Information

Work Conditions and Physical Capabilities

• Fast-paced environment requiring attention to detail.
• Standing for extended periods.
• Ability to work under pressure during busy hours.

Personal Suitability

• Client-focused and service-oriented
• Dependable and reliable
• Strong interpersonal and communication skills (both oral and written)
• Organized and able to multitask effectively
• Flexibility and adaptability to changing situations
• Team player with a collaborative mindset

Employment Groups

This employer is committed to promoting diversity and inclusion. Applications are welcome from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

Benefits of Working at West-View Motel

At West-View Motel, we value our employees and their contributions to creating a positive guest experience. By joining our team, you will benefit from:

• A supportive and inclusive workplace environment.
• Opportunities for professional growth and development in the hospitality industry.
• Flexible work hours to accommodate personal needs.
• Comprehensive on-the-job training to enhance your skills and confidence.

How to Apply

Interested candidates are encouraged to apply for this position by email. Please include the following details in your application:

• Job reference number: FDAGENT1231
• Your resume highlighting relevant skills and experience.
• A cover letter detailing your interest in the position and availability.

Email Applications To:

westviewmotel1@gmail.com

Screening Questions Please answer the following questions when submitting your application:

1. Are you available to start on the advertised date?
2. Are you currently a student?
3. Are you legally eligible to work in Canada?
4. Do you reside in proximity to Vegreville, AB?
5. Have you worked in a customer-facing role before? (Optional)
6. What is your highest level of education completed?

Application Deadline
This job posting will remain open until January 30, 2025.

Why Choose West-View Motel?

Joining West-View Motel means becoming part of a team that values hospitality, teamwork, and a commitment to guest satisfaction. We believe in fostering a welcoming and inclusive environment for both our staff and our guests. As a Front Desk Agent, you will play a key role in shaping the guest experience and ensuring their stay is enjoyable and memorable.

Job Vacancy : Breakfast Attendant ($16 – $17 Hourly) | Devens, MA | SpringHill Suites by Marriott

Start your journey in the hospitality industry with us and build a rewarding career. We look forward to welcoming you to the West-View Motel family!