Guest Service Supervisor in Canada at Holiday Inn

Job Posting: Guest Service Supervisor – HotelAdvertisement

Posted on: December 31, 2024

Employer Details
Holiday Inn, Ottawa East

Job Details

• Location: Gloucester, ON
• Workplace Information: On-site
• Salary: $29.00 hourly / 35 hours per week
• Terms of Employment: Permanent, Full-time
• Start Date: As soon as possible
• Vacancies: 1 vacancy
• Source Job Bank #: 3194010

Overview
The Holiday Inn, Ottawa East is seeking an experienced and dedicated Guest Service Supervisor to oversee and enhance the guest service experience. This role is pivotal in ensuring smooth operations and delivering unparalleled service quality. Join our dynamic team and take the next step in your hospitality career.

Languages Required

• English

Education

• College/CEGEP diploma required

Experience

• 2 years to less than 3 years of relevant experience in the hospitality industry.

Workplace Information

• This position requires on-site work. Remote work is not an option.

Work Setting

• Hotel, motel, resort

Key Responsibilities

As a Guest Service Supervisor, your responsibilities will include:

Leadership and Team Management

• Establish work schedules and procedures to ensure optimal staffing and service delivery.
• Supervise, co-ordinate, assign, and review work performed by guest service staff.
• Hire, train, and mentor staff in job duties, safety procedures, and company policies.
• Provide technical advice and recommend measures to improve productivity and service quality.
• Perform the same duties as workers supervised when needed to support team efforts.

Operational Oversight

• Maintain the smooth operation of computer systems, equipment, and machinery.
• Arrange for necessary repairs and maintenance to ensure continuity of service.
• Requisition materials and supplies to maintain inventory and support operations.
• Resolve work-related problems and ensure timely communication of updates to management.

Customer Service Excellence

• Address and resolve guest complaints or concerns promptly and professionally.
• Provide exemplary customer service to all guests, ensuring their needs are met and expectations exceeded.
• Uphold and promote the hotel’s brand standards and commitment to quality.

Additional Information

Work Conditions and Physical Capabilities

• Attention to detail
• Fast-paced environment
• Ability to work under pressure

Personal Suitability

• Accurate
• Client-focused
• Dependable
• Efficient interpersonal skills
• Excellent oral and written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Employment Groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Persons with disabilities
• Newcomers and refugees
• Youth
• Veterans
• Indigenous people
• Mature workers
• Visible minorities

Who Can Apply to This Job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to Apply

If you are interested in this opportunity and meet the qualifications, we encourage you to apply. Please include the following details in your application:

Job Vacancy : High-Paying Canadian Jobs With Visa Sponsorship and PR Opportunities in 2026

Application Instructions

• Submit your application via email to: jobsholidayin20@yahoo.com

Screening Questions

Please answer the following questions when applying:

1. Are you available for the advertised start date?
2. Are you currently a student?
3. Are you legally able to work in Canada?
4. Do you currently reside in proximity to the advertised location?
5. Do you have previous experience in this field of employment?
6. What is the highest level of study you have completed?

Application Deadline

• Job advertised until: January 30, 2025

Why Join Holiday Inn, Ottawa East?

Holiday Inn, Ottawa East, offers a welcoming and supportive workplace where your contributions directly impact our guests’ experiences. We provide:

• Competitive compensation packages.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• A chance to be part of a globally recognized hotel brand dedicated to excellence.

At Holiday Inn, Ottawa East, we value diversity, innovation, and teamwork. Your role as Guest Service Supervisor is crucial to maintaining our reputation for outstanding service. We look forward to welcoming you to our team!